Support

Need an answer right now? Our live chat team is on duty around the clock and trained to move quickly. Typical reply times run under two minutes during peak hours and often within a minute when traffic is light. Whether it’s a quick game rule question, help with a bonus code, or a transaction check, agents aim to get you back spinning with minimal delay.

Email and phone support — clear timelines so you know what to expect

Prefer email? Reach us at support@pacificspins.com and expect a thoughtful response within 6–24 hours for routine requests. For complex account or verification queries, replies may take up to 48 hours while we gather details. Phone support is also available — expect faster live assistance for urgent issues, usually answered within a few minutes when lines are open. If you’re chasing a time-sensitive promotion or need withdrawal clarification, these channels get you rapid answers.

A Help Center built to solve common problems fast

Our searchable Help Center houses guides on account setup, deposits and withdrawals, bonus rules, and game eligibility so you can find answers without waiting. Topics include how to use crypto and card options, currency handling (including AUD and popular cryptocurrencies), and promotional terms. If a guided article doesn’t solve it, a single message to chat or email connects you to a specialist who will take over.

Support that knows payments, bonuses, and gameplay inside out

Our team is well-versed across crypto options (Bitcoin Cash/BCH, Bitcoin/BTC, DogeCoin/DOGE, Ethereum/ETH, Litecoin/LTC) and major cards (MasterCard, Visa). They handle everything from deposit troubleshooting and withdrawal delays to promo code questions and loyalty queries. Want help claiming a cashback or confirming eligibility for a welcome package like the 150% No Rules offer? Ask the agents — some promotions require a manual claim and our staff will walk you through the exact steps.

Personalized, friendly help—designed to put you at ease

We keep the tone human: agents explain next steps, list any documents needed for verification, and follow up until the issue is resolved. Large withdrawals or identity checks may need extra time; when that happens, you’ll get clear guidance and realistic timelines so there are no surprises. For game-specific questions — for example, mechanics or bonus rounds on titles like Fortunate Buddha Slots — our team provides targeted answers and links to relevant info.

If you want immediate help, open live chat now or send a quick email to support@pacificspins.com — our crew is ready 24/7 to help you play smarter, claim offers correctly, and handle any account or payment issue with care. For a full overview of what Pacific Spins Casino offers, check our review and drop into live chat if something needs sorting fast.