FAQ

Registering is quick: choose Sign Up, enter your details, and confirm your email when prompted. Use accurate information (especially your name and address), because it needs to match what you provide later if your account is selected for verification. After your email is confirmed, you can log in, browse the lobby, and head to the cashier to make a deposit (minimum deposit for most deposit offers is $20). If you plan to claim a bonus, have the code ready—most promos are activated by entering the bonus code in the cashier. Tip: One account per player/household is the standard rule. Creating multiple accounts to claim extra offers can lead to bonuses and winnings being voided.

Pacific Spins Casino features multiple welcome-style options, and the best choice depends on how you like to play. Examples include: The 150% No Rules offer (from a $20 deposit) is designed for players who want a strong boost right away. There’s also an Up to 1111% style package that can scale across deposits, and a $100 Welcome Free Chip option that can be great if you prefer a straightforward bonus with clear limits. Always check the promo’s wagering requirement, max cashout rules (they vary by offer), and whether the bonus is sticky (often, it is). Sticky bonuses typically mean you must complete wagering before requesting a withdrawal, and the bonus amount itself isn’t withdrawable—only the winnings after playthrough.

Pacific Spins Casino regularly runs code-based no deposit deals, and they come with specific limits and eligible games. Current examples include: The December No Deposit Free Chip code DEC120-LCB gives $75 with 15x wagering on slots, valid until 12/31/2025, with max cashout $75 (country restrictions apply). Prefer free spins? You may see 150 Free Spins No Deposit options tied to specific titles, like Sweet 16 Blast! XMAS Edition (code 150SWEETFS) or 3x Wow Wheels (code 3XNDBWW). These commonly carry 5x wagering and a max cashout of $50, and they’re valid until 12/31/2025 (country restrictions apply). Because these are time-limited and capped, it’s smart to redeem them while they’re active—waiting can mean missing the window.

Pacific Spins Casino supports both traditional and crypto banking options. Common choices include Visa, MasterCard, Interac, and crypto like Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and DogeCoin (DOGE). Minimum deposits for many promos start at $20, but your cashier will show the exact minimum for your selected method. If you’re aiming for faster processing and smoother cashouts, crypto is often a strong pick. Available account currencies can include AUD and crypto balances such as Bitcoin, Bitcoin Cash, Ethereum, and Litecoin—choose carefully, since switching later isn’t always instant.

To withdraw, head to the cashier, choose your method, and submit your request. Before cashing out, ensure your bonus wagering (if any) is fully completed—most bonuses require full playthrough before any withdrawal is approved. Processing times vary by method, and crypto withdrawals are often prioritized for speed. Keep in mind that no deposit promotions usually have strict maximum cashout caps (commonly $50–$100 depending on the offer), and deposit bonuses may have different caps based on the promo terms. Also note: during bonus playthrough, a maximum bet of $10 per spin is a common rule—exceeding it can risk voiding bonus winnings.

Wagering requirements are the amount you must bet before bonus winnings become eligible for withdrawal. Example: a $75 no deposit chip with 15x wagering typically means you need to place $1,125 in qualifying wagers before you can request a cashout (assuming the full $75 counts and the games qualify). Game contribution can vary by type. Often: Slots and Keno contribute 100%; Roulette/Three Card Poker contribute 50%; Baccarat contributes 25%; Video Poker contributes 10%; Blackjack contributes 5%; Live casino may contribute 0%. If you want the quickest path through wagering, slots are usually the most efficient choice.

A sticky bonus means the bonus funds aren’t withdrawable and typically remain attached to your balance until you complete wagering. If you request a withdrawal early, the bonus portion may be forfeited, and only eligible winnings (if allowed) move forward. This matters most when you’re planning your session. If you’re playing with a sticky bonus, treat it like a mission: stay within the max bet rules, play eligible games, and finish the wagering requirement before you try to cash out. If you prefer fewer restrictions, look for promos that clearly state lower wagering or more flexible cashout terms.

Yes—Pacific Spins Casino is built to support play on mobile devices, letting you access the cashier, bonuses, and games from a phone or tablet. For the smoothest performance, use an updated browser and a stable Wi-Fi or LTE/5G connection. If a game doesn’t load on mobile, it’s often a quick fix: refresh the page, close background apps, or switch browsers. If the issue persists, support can help identify whether it’s a device setting, a browser restriction, or a temporary game-side hiccup.

Pacific Spins Casino runs on Real Time Gaming (RTG) software, known for a deep catalog of casino favorites. You can expect a strong selection of slot titles plus classic table-game options, with frequent promo tie-ins that may apply to specific slots or featured games. Some bonuses (especially free spins offers) are locked to one game title—so always check the eligible game name before you redeem. That way, you’re playing the right content and getting full credit toward the promo rules.

Casino games use RNG (random number generator) technology to keep outcomes unpredictable and fair within the rules of each game. While licensing details can vary by region and operator structure, your best practice is to rely on the site’s posted terms, promo rules, and verification standards—those are the real indicators of how the platform manages fairness, payments, and account integrity. If you ever want to double-check a rule, support can clarify which games qualify for a promo, what the max cashout is, and how your wagering progress is tracking.

Verification helps protect players and the casino from fraud, chargebacks, and account takeovers. You may be asked to confirm details such as identity and payment ownership—especially before a first withdrawal or if your account activity triggers a routine review. To keep it painless, make sure your registration details are accurate and your documents are clear and current. Email verification is also commonly required for bonus activation, so confirm your email early to avoid delays when you’re ready to cash out.

Start with quick troubleshooting: refresh the page, clear cache/cookies, try a different browser, and confirm your internet connection is stable. If you’re on mobile, restarting the device can also help. For deposits, double-check that the transaction actually completed on your payment side. Crypto deposits, for example, may need confirmations before the balance updates. If you still have an issue, contact support with the key details (username, time, game name, amount, and screenshots if possible). The fastest route is email support at support@pacificspins.com.